Local pickup –
Any time during our opening hours. 11am-6pm Mon-Sat, 11am-3pm Sun. Thank you. (We will try our best to meet your early pickup request if possible)
We will do our best to meet the order request. Please note the same-day deliveries are only for surrounding suburbs within 5 Km Radius to Malvern. Cut off time is 1pm, We will make deliveries between 1pm-4pm, please make sure some one is at the address to accept the order or there is a safe place to leave.
*Please note that some orders are delivered by a delivery partner – Go People, while we can assure you the quality of the cupcakes before they leave the store, and we give clear care instruction to the drivers. However anything happens after they leave the store is not our responsibility. We appreciate your understanding.
Cancellation & Rescheduling
All cancellation must be done at least 7 days prior the pickup date of your custom cake. At least 3 days for cupcake orders (due to delivery schedules).
We understand sometimes things doesn’t go as planned.
That is why we will try our best to work with you to reschedule your order. We cannot guarantee any changes close to the delivery/pickup date, we will try our best.
*Please note, all orders that are cancelled after a deposit/full amount has been paid, will incur a $50.00 administration fee.
*Please note that any refund will incur a 2.2% surcharge by Square.
*Please note that we do not accept any Return or Refund food items that has been purchased.
*Please note that we have the right to refuse service.
These policies are in place to protect us from unforeseeable circumstances. We will always try our best to help. If it is out of our control we appreciate your understanding.